Millions of UK Passengers Aged 55+ Could Face Disruptions as Ryanair Switches to Digital-Only Boarding Passes

October 30, 2025

Starting 3 November 2025, Ryanair will only accept boarding passes generated through its mobile app. This marks the end of printed or airport-issued boarding cards for all passengers. The airline claims this change will help reduce paper waste, cut airport check-in queues, and make it easier for passengers to receive flight updates on their phones. However, this change could be challenging for many older travelers who still rely on printed boarding passes.

Recent data shows that over two million people in the UK aged 55 and over do not own a smartphone. This means they could face difficulties with the airline’s new digital-only system. Travel experts have urged passengers to prepare early by downloading the Ryanair app. They recommend saving boarding passes offline before arriving at the airport and traveling with a fully charged phone. Those unfamiliar with mobile apps should seek help from friends, family members, or airport assistance desks to avoid delays during boarding.

Ryanair’s CEO, Michael O’Leary, defended the change. He stated that most passengers already travel with smartphones and that the shift reflects the modernization of air travel. He dismissed claims that the move discriminates against older customers and called it part of a broader effort to simplify operations and reduce environmental impact.

Advocacy groups representing senior travelers have expressed concern. They describe the change as a barrier for passengers who may struggle with digital tools or lack access to smartphones. They have urged airlines to provide adequate support for those affected.

As the new rule comes into effect, travelers are encouraged to become familiar with the digital boarding process before their trip. While Ryanair has not announced any plans to delay or change the rollout, this update is a significant step toward fully digital air travel across Europe.